Trade Registration - Builders World

VISIT OUR GOLD COAST SHOWROOM AT 8 LAWRENCE DRIVE, NERANG

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Frequent Asked Questions

  • New Account

    Eligibility: Builders, designers, architects and developers who have a registered and operating business in Australia can create a trade account. For builders, a license number is also required.

    Where can I buy: All products can be purchased online here or at one of our showrooms in Gold Coast or Brisbane. Click here to find a showroom close to you.

    Product catalogue: Most of our products are displayed online but you can either view our product catalogue online or download it in PDF to share with your customers.

    Payment methods: Builders World accepts Visa, MasterCard, and Amex payments.

    Tax withholds: Builders World is required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

    Account updates: Any changes on the account owner, address, facsimile number, business practice and others must be sent as a written notice to Builders World at least 14 days prior to any product shipping or delivery. The customer shall be liable for any loss incurred by the Seller as a result of the customer’s failure to comply with this clause.

    Terms & Conditions: The Builder’s World Terms & Conditions form must be signed and sent back to Builder’s World for account activation. The signed Terms & Conditions override any other information displayed on this website.

  • Benefits

    Discount structure: All trade account follows a discount structure accordingly to the size of the business. You will be notified of your discount structure once your account is approved.

    Personalised quotes: All trade accounts can request a personalized quote following their projects requirement. Please contact our team at sales@buildersworld.com.au.

    Custom orders: If you require a specific product that is not available on our website or catalogue, or need a custom-made piece, contact our team at sales@buildersworld.com.au for assistance.

    Split Shipping: Trade accounts placing large orders benefit from having split delivery/shipping accordingly to the project schedule.

    Billing structure:
    Trade accounts can have up to 30-day credit accordingly to the size of the business. You will be notified of your billing structure once your account is approved.

    Store collect: Trade account holders can organise store pick-up or benefit from same-day delivery depending on item availability in our warehouses.

    Delivery: Builders World will deliver all items, including bulk items, in the Gold Coast and Brisbane area for a $25 flat fee. Smaller items such as tapware and shower sets can be delivered outside these areas by courier with shipping fees to be calculated upon order placement.

    Delivery left at the property: The customer authorises Builder’s World to deliver goods to the place nominated by the customer and to leave the products at such place whether or not any person is present to accept delivery. Builder’s World shall not be liable on any basis whatsoever for loss incurred by the customer after the delivery to the nominated place has occurred. Where the customer expressly requests Builder’s World to leave goods outside the Builder’s World’s premises for collection or to deliver the goods to an unattended location then such goods shall be left at the customer’s sole risk, and it shall be the customer’s responsibility to ensure the goods are insured adequately or at all.

  • Support

    Direct channel: Commercial account will have a dedicated sales manager to monitor all orders and ensure deliveries are on time. For smaller accounts, orders can be tracked by our friendly sales team is available at 1300 296 753 or cg_orders@buildersworld.com.au

    Order cancellation: The customer may cancel delivery of any order and the customer shall be liable for any loss incurred by Builder’s World up to the time of cancellation. Only written cancellations (email) will be accepted. Custom orders can not be cancelled once the production has commenced.

    Product issue: In case of any concerns, damage or missing piece, please take a photo or video showing the evidence of the issue and send it to our team at orders_gc@buildersworld.com.au within 7 days from the delivery date. Please make sure you check your product as soon as you receive it to make sure all parts were delivered and are functioning correctly.

     Damaged or incorrect product: Builders World will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted, or replacement will be issued without prior approval to return such merchandise. Filling of claims will be our responsibility.

    Return and refund: Products can be returned if the customer advises in writing Builders World within a 7-days of the date of delivery. The packaging and product/merchandise must be in original condition or saleable condition (accordingly to Builders World quality check) to be returned. Otherwise, the return will not be accepted, and a credit will not be issued.

    Specials: Builders World will not accept returns of products purchased on clearance or specials.

    Builders World’s warranty: To view Builders World’s own products warranty, read the product spec sheet on the product page or talk to our team at 1300 296 753 or at gc_orders@buildersworld.com.au

    Supplier’s warranty: Each product has its own warranty period and requirements. Some of our products have up to 15 years warranty. Please visit our website to see the applicable warranty on the product description, or on the downloadable spec sheet.

    Post-sale support: The Builders World team works closely with customers to ensure everyone is happy with their products. For product enquiries or any other concerns, please contact our team at 1300 296 753 or at gc_orders@buildersworld.com.au

DOWNLOAD OUR CATALOGUE

All our products meet Australian Standards and have Watermark and WELS certification where applicable, with full warranty backup. Navigate online or download the PDF version to see the entire range.

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