Store pick-up: For items in stock, customers can choose to pick up items in the store. Please call 1300 296 753 to confirm your order is ready to pick up to avoid frustration.
Dispatch: For items in stock, dispatch can take between 1-3 days from when your order has been processed.
Overseas shipping: Unfortunately, Builders World don’t send items overseas
Delivery address: Goods will be delivered or deemed to be delivered when they are delivered to the place nominated by a customer. If no such address is nominated, then delivery will be deemed to occur at the time when the goods are ready for collection from The Company’s premises.
Shipping costs: Shipping costs will vary accordingly to location and freight company. For all products delivered in the Gold Coast and Brisbane area, a $25 flat fee is applicable.
For tapware and shower sets to be delivered Australia-wide, a $25 flat fee for postage is applicable.
Unfortunately, bulk and fragile items such as basins, baths and cabinets are currently not being delivered outside Gold Coat and Brisbane.
Timeframes: For deliveries in the Gold Coast and Brisbane, it can take between 1-3 days delivery.
For deliveries outside Gold Coast and Brisbane, we use third-party delivery companies and cannot control the delivery timeframe. Therefore, we suggest waiting for your items to be delivered before booking labour.
Delivery when the customer is not home: A signature will be required upon most product deliveries. If it is a local delivery in the Gold Coast and Brisbane, our drivers will try and contact the customer for advice before returning the item to the warehouse. For deliveries outside Gold Coast and Brisbane, the item will be returned to depo, and we will notify the client for pick-up.
Delivery left at the property: The customer authorises Builders World to deliver goods to the place nominated by the customer and to leave the products at such place whether or not any person is present to accept delivery. Builders World shall not be liable on any basis whatsoever for loss incurred by a buyer after the delivery to the nominated place has occurred. Where the customer expressly requests our company to leave goods outside our premises for collection or to deliver the goods to an unattended location then such goods shall be left at the customer’s sole risk, and it shall be the customer’s responsibility to ensure the goods are insured adequately or at all.
Delivery at places with stairs or lifts: All products are to be delivered to the ground floor, street level of the property.
Tracking orders: All orders can be tracked online or by contacting our team at 1300 296 753 / firstname.lastname@example.org
Delivery Issues: For any delivery issues, please contact email@example.com or call 1300 296 753.